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Choosing the Right Security Company for Your Commercial Building

commercial building security companies
    December 6, 2023

Choosing the right commercial building security company is crucial for ensuring the safety and well-being of your property and its occupants. In today's environment, where crime rates are on the rise and security plays a vital role in tenant satisfaction and insurance costs, it's important to select a provider that meets your specific needs. This guide offers comprehensive insights into evaluating and selecting the best security services for your commercial building, ensuring peace of mind and optimal protection

Selecting the Best Commercial Building Security Companies

Commercial property owners and managers across America are giving more consideration to the type of security they’re using, and it’s not just because of a national uptick in crime.

A high-end security system can also significantly reduce insurance costs and improve tenant attraction and retention. Hiring a professional security service is a vital first step to achieving these goals.

But finding the right commercial building security company to meet your specific needs can be a challenge. Before making that hire, be sure to ask these questions bellow (first to yourself, then to your candidates)

Key Considerations for Choosing Commercial Building Security Companies:

  1. What type of security do you need?
    Every commercial business has its own specific security objectives. Do you manage a high-security building and need an on-site presence? Will a fixed system or mobile security towers be enough to get the job done? Or do you want a blended approach, which features both a physical presence and a live remote monitoring system?

  2. What is your budget?
    Your answer to the above question may be influenced by this one. What type of security can you afford? On-site security guards are significantly more expensive than a live monitoring system, especially if round-the-clock surveillance is required. But if you need a physical presence on your property, a blended option could keep your budget in check.

  3. What kind of company are you looking for?
    Like all relationships — professional and personal — we all have our own preferences. When it comes to security, are you looking for a large company with a big reputation or a smaller company with excellent customer service? Or is it the variety of plans being offered…or maybe it’s a nearby location that is key. There are a lot of security services out there. Knowing what factors are most important to you will help speed the process!

Evaluating Commercial Building Security Providers: Key Questions:

  • What’s their experience?
    How long have they been in business and how many commercial properties similar to yours do they have as clients? And do they have references they can provide?

  • Can they tailor a plan for you?
    Do they offer on-site security? Armed or unarmed? What about patrol units? 24/7 live remote monitoring? Mobile surveillance towers? Blended services? Tell them what you need and see if they can customize a plan that meets your objectives.

  • Have they been keeping up with technology?
    New tech continues to revolutionize the security industry. Are they up to speed with the latest thermal and infrared cameras, mobile apps, and A.I.-powered monitoring solutions?

  • What type of training do their guards and monitors have?
    Have their security officers and video monitoring operators gone through extensive training and are they certified and licensed to perform their jobs? Does the company provide the training themselves and how qualified are their instructors?

  • How responsive is their customer service?
    This may not be a question you even have to ask. Just measure the time it takes for them to get back to you after you first reach out to them!

  • What are the costs?
    Be sure to discuss the provider’s pricing structure and ask about any hidden fees or surcharges. Use this opportunity to also discuss what kind of contract you’d be entering into and if what, if any, cancellation causes there would be.

  • Do they carry liability insurance?
    Be sure to ask what their insurance policy covers!


Download our Security Provider Question Checklist!:

Before making any calls and starting the interview process, be sure to download our checklist of questions to ask your potential providers!


Get your free security consultation.

At Titan, we’re ready to answer all of the above questions (and more!) and would love to hear all about your company and your security needs.

Want to learn more about our blended services or receive a free consultation? Fill out this form bellow and a Titan sales team member will get back to you shortly!


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